Privacy Policy of Wonderbly

INTRODUCTION

This policy (together with our terms and conditions of use as set out at Wonderbly’s Terms and Conditions page applies when you use our website wonderbly.com (the “Website”) or visit a site that uses our advertising technology. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the EU General Data Protection Regulation 2016/679 (GDPR), the data controller is Lostmy.name Limited (trading as Wonderbly, Reg Co.number 08305498 ) of 30-36 Pritchards Road, London E2 9AP, United Kingdom.

Third-party links:

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data:

1. Information you give us – You may give us information about you by filling out forms on the Website or by corresponding with us by email, phone or otherwise. This includes information you provide when you register to use the Website, place an order on our Website, provide us with details required for a particular product, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey and when you report a problem with our Website. The information you give us may include your name, billing address, delivery address, email address, phone number, age, date of birth, gender, photograph, username, password and other registration information, as well as the book recipient’s name, date of birth, age, gender and address. Each piece of information you give us may be used independently or in conjunction with other information you provide to us.

2. Information we collect about you and your device – Each time you visit the Website we may automatically collect the following information:

a.

     technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

b.

     information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed, purchased or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

3. Information we collect about you via advertising – From time to time, we may place ads on third party sites (such as YouTube). When you view or otherwise interact with our ads, we and our partners may use various technologies (such as cookies) to collect and store information about you including cookie data & anonymised IDs for attribution & advertising purposes. We use these technologies to help us understand more about our customers and the effectiveness of our adverts.

4. Information we receive from other sources – We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

5. Location Information – We may also collect information about your location, such as the IP Address of the device you access our Website from.

6. Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

7. We do not collect your financial information. This is collected and stored by third party payment processors.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through;

Direct interactions. You may give us your Identity, Contact, Technical and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

1.apply for our products or services;

2.create an account on our website or utilise the live chat function on our website;

3.subscribe to our service or publications;

4.request marketing to be sent to you;

5. make a telephone call to us and leave a message or request a call back;

6.enter a competition, promotion or survey;

7. react to marketing posts on our social media forums (including but not limited to our Facebook, Twitter, Instagram pages); or

8.give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy at the bottom of this page for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

1. Profile Data, Usage Data, Marketing and Communication Data, and Aggregated Data from the following parties;

a. analytics providers such as Google based outside the EU;

b. advertising networks;

c. search information providers;

d. third party providers of technical, payment and delivery services;

f. from publicly available sources.

HOW WE USE YOUR PERSONAL DATA

We use different methods to collect data from and about you including through;

Direct interactions. You may give us your Identity, Contact, Technical and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

1.apply for our products or services;

2.create an account on our website or utilise the live chat function on our website;

3.subscribe to our service or publications;

4.request marketing to be sent to you;

5. make a telephone call to us and leave a message or request a call back;

6.enter a competition, promotion or survey;

7. react to marketing posts on our social media forums (including but not limited to our Facebook, Twitter, Instagram pages); or

8.give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy at the bottom of this page for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

1. Profile Data, Usage Data, Marketing and Communication Data, and Aggregated Data from the following parties;

a. analytics providers such as Google based outside the EU;

b. advertising networks;

c. search information providers;

d. third party providers of technical, payment and delivery services;

f. from publicly available sources.

MARKETING & OPTING OUT

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Where you have not previously bought from us but have registered your details with us (for example by entering a competition or signing up for a newsletter), we will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent. However, if you receive a service from us, we will still need to send occasion service-related messages.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

You have the option to unsubscribe from our e-mails through a link at the bottom of every e-mail we send to you. If you personally want to update the details that you have registered with us, or would like to amend your subscription preferences or unsubscribe altogether, you can do this in the “My Account” section of our Site.

You have the option to unsubscribe from online push notifications through disallowing notifications in your browser.

CHANGES TO THE PRIVACY POLICY

We reserve the right to make changes to this privacy policy at any time and for any reason. Any changes we may make to our privacy policy in the future will be notified to you by posting an updated version of this policy on this page with an updated revision date and, where appropriate, by email. Your continued use of or access to our services following the notification of any changes to this policy constitutes acceptance to those changes.

INFORMATION ABOUT THIS POLICY OR TO EXERCISE YOUR RIGHTS

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@wonderbly.com.

Latest update: 13 January 2021

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